Customer Success Manager – North America (native English speaker)

Are you ready to lead our expansion across North America and help us onboard new programs?

As our Customer Success Manager for North America, you will be the driving force behind our international growth. Your mission: ensuring a flawless launch for a wave of new customers and turning them into long-term partners.

About Reconcept

At Reconcept, we’ve built a cutting-edge SaaS platform for medical education. We support a revolutionary way of learning where clinical experiences are directly transformed into learning outcomes.
By helping healthcare institutions train staff faster and more effectively, we are tackling a global crisis: the growing shortage of healthcare professionals.
With nearly all Dutch hospitals already on board, we are now rapidly expanding internationally. We currently serve over 100 organizations and 50,000+ users—and we’re just getting started.

The Role

You will orchestrate the entire customer journey for the North American market. With over 1,000 new programs (locations) set to go live, your primary focus will be scaling the onboarding process without losing the quality we’re known for. You won’t do this alone:

You’ll work closely with our proposition leads and marketing team to create high-impact resources that guide customers through every step of the journey.
You will work closely together with our support department, ensuring our talented team provides world-class service to our US user base.
As the “eyes and ears” of the US market, you’ll translate regional needs into actionable feedback for our Product Owner.

We are a SaaS company at heart. Our motto: Self-service and automated where possible, personal where it matters.

The Challenges

How do we onboard a thousand programs simultaneously while maintaining a personal touch? You’ll design the smart, scalable systems to make this happen.

A flawless start is the foundation of a long-term relationship. You will lead customers through the adoption process, making sure their switch to Reconcept feels like the best decision they’ve made all year.

The launch is only the beginning. You will proactively monitor account health and engagement, ensuring that every program doesn’t just use our platform, but stays happy and continues to grow with us for years to come.

Who We’re Looking For

You are a native speaker (preferably from the US) with a deep understanding of North American professional culture.
You have a strong interest in education.
You think in terms of scalability and can quickly identify how to optimize processes.
You can put yourself in the shoes of our users (medical trainees and trainers) and understand exactly what they need to succeed.
You love diving into the metrics to identify which accounts need extra support before they even ask for it.
You don’t just help customers; you challenge them to get the absolute maximum value out of our platform.
You live within commuting distance of Groningen, as we value seeing you in the office at least once a week.